FAQ – Prospective Tenants 2017-05-15T23:15:49+00:00
Privacy Policy / Confidential Information 2018-01-16T00:26:59+00:00

Effective Date: 01/01/2018

This privacy notice discloses the privacy practices for www.zabace.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, web forms, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about our services or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as rental application data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment but provided us to a third-party company specializing in the storage of encrypted data for property managers.

Notification of Changes

In the event that material changes are made to this document, you will be notified via email.

Cookies

We and our software providers use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site or sites you are routed to (e.g., property management accounting software). However, we have no access to or control over these cookies.

We partner with another party to provide specific services required by our business such as credit check and rental payment receiving companies. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 530-757-2818 or via email at accounting@zabace.com

 

 

Is it one lease or separate leases for each room? 2017-05-02T17:51:33+00:00

Our leases are joint and severally liable, meaning that all parties named on the Lease are equally responsible for all terms of the Lease for that property. In rare cases, we do rent properties with separate leases for each room, however, this is made clear in the listing for the property.

Can I have pets? Can I get one in the middle of my lease? 2017-05-02T18:24:02+00:00

We manage properties for many different property owners, with different requirements for their properties. Because every one of our properties is unique, there is no uniform pet policy. Many owners do allow one small dog, with references. If you require a pet friendly property, please inquire about this at your initial point of contact with the account manager for that property. 

Current tenants, please contact your account manager to inquire about adding a pet to the Lease for your property.

What is a cosigner? Will they be on my lease? 2017-05-02T18:25:29+00:00

A cosigner, or guarantor,  guarantees that if the tenant cannot complete the rent payment that he or she will be financially responsible for that amount. The cosigner will be named on the lease but is not permitted to live on the property.  

Do I need to provide proof of income? 2017-05-02T18:26:58+00:00

We require all prospective tenants to provide some type of proof of income in order to be considered for a property. Proof of income can be provided in the form of your last three paycheck stubs, financial aid package letter, employment letter, tax returns, etc.

Will the cosigner have any application fees? 2018-01-15T23:50:14+00:00

We require all applicants, including cosigners, to pay an application fee due to the costs we incur.

Is there an application fee? Is it per person? 2018-01-15T23:50:39+00:00

We require each applicant to pay an application fee of $45.00. All individuals applying for a property will each need to submit their own application.

How do I submit a rental application? 2018-01-15T23:52:32+00:00

If there is a property you are interested in, you can Apply Online.  We will also require a holding deposit of $250.00 prior to processing your application that will be applied towards your security deposit.  If for some reason your application is not accepted, the $250 holding deposit will be returned. 

Please contact the account manager for the property with questions.

What is the difference between a holding deposit and a security deposit? 2017-05-10T20:07:50+00:00

A holding deposit shows that a prospect is interested in, and would like to be considered for, a property. While submitting a holding deposit does not guarantee the property to the prospect, it demonstrates that the prospect would like to move forward in the application process. Generally, Account Managers will not begin to process a prospect’s application until he or she has received their holding deposit.

How much is the holding deposit? 2017-05-10T14:13:02+00:00

We require a standard holding deposit in the amount of $250 in order to move forward with processing applications for a property. If you are not approved for a property, the holding deposit will be returned to you.

In the event that we receive multiple holding deposits for the same property, all applications are processed and presented to the owner for a final decision. If you are not selected, the holding deposit will be returned to you. If you are selected and a Lease has been signed, the holding deposit will be applied to the security deposit.

In the event that you are approved and a Lease is written and sent to you to sign, but you back out, the holding deposit will not be refunded.

Holding deposits must be in the form of a cashier’s check, money order, or personal check. We do not accept cash.

If I cannot go on a tour, can my friend go on my behalf? 2017-05-10T13:22:45+00:00

It is preferable that each prospective tenant attend his or her leasing appointment. We are happy to accommodate this option if you are not in the area, but we ask that you communicate this with the Account Manager in advance.

How can I schedule a tour? 2017-03-17T20:45:29+00:00

Online! To scroll through our current listings click on the link below: 

Current Listings

See a property you like? Click on the rental and schedule a showing.

 

How do I pay for PG&E? 2017-05-10T20:12:48+00:00

Tenants will need to setup an account in their own name through PG&E and payments will be made directly to PG&E.

What utilities are included in my rent? 2017-05-10T20:18:38+00:00

If any utilities are included in your rent, it will be made clear on page 2 of your Lease under item 9. Typically, utilities are not included and WSG (water, sewage, and garbage) will be charged separately. At the end of each month, a PDF of the bill, as well as the current monthly charges, will be posted the tenant’s ledger which can be viewed through his or her online portal.

Please note that PG&E will need to be set up in your own name and paid directly to PG&E.

When should I expect to get my security deposit back? 2017-05-10T20:22:15+00:00

The Security Deposit will be returned within 21 days after the Lease ends.

Can I sign up for a email list notifying me of available rentals? 2018-04-17T19:55:46+00:00

Yes! You can add yourself to our weekly list-serve email here.

What is the application process? 2018-01-15T23:55:01+00:00

In order to be considered for a property, we require each adult prospect to fill out an [Applicaton link]. There is a non-refundable application fee per person.

We will also require a holding deposit of $250.00, proof of income and a rental reference, in addition to the online application. Once we have received these, your application will be processed and you will be informed by the Account Manager for the property you are applying for whether or not you have been approved for the property. Once approved, a Lease will be written and sent to you electronically for signature. Once the lease has been signed, the holding deposit will be assigned toward the total Security Deposit for the property.

If for some reason your application is not accepted, then the holding deposit will be returned.

How do I schedule a showing? 2017-05-10T20:52:41+00:00

Showings can be scheduled directly online. Please visit our [Available Rentals] to view our current listings. If you see any properties you would like to view, simply click on the property and you will find a link to schedule your showing directly on that page.

What properties do you have for rent? 2017-05-18T16:51:11+00:00

Our Current Listings can be found on our website.

Help…I need after hours assistance! 2017-05-10T20:56:47+00:00

During regular business hours, our office can be reached at (530) 757-2818. If you are trying to reach someone specific, you will be prompted to enter their extension and you can leave them a voicemail directly. If you need to reach us in the evening or on a holiday, you can also dial (866) 490-9031 and your call will be taken and forwarded to the appropriate person.

If it is an truly emergency, please call (800) 490-9031 and indicate the matter to the answering service and the Account Manager who is on call will be in contact with you.

What is the Davis Rental Ordinance? 2017-05-11T17:26:09+00:00

Please fill out your information in the mailing list below to receive occasional updates about the Davis Rental Ordinance that was passed by City Council in early 2017.

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Information regarding Fair Housing Services in Davis can be found here.

How do I submit a maintenance request? 2018-04-17T19:34:16+00:00

Before submitting a maintenance request, we recommend that all of our tenants go here to troubleshoot their maintenance concern: Check First.

These suggestions will save you time and will keep all systems in your house running efficiently. Failure to troubleshoot maintenance issues before submitting a request may result in a charge to your account to cover repair costs. 

Checked out both pages and still having problems? Follow this link to submit and to obtain a link to view an already submitted request:  Service Request.

How do I pay my rent? 2017-05-11T06:34:29+00:00

Your rent payment can be made online on your [“online portal” link], can be delivered to our office, or dropped in our drop-box (see below for location and photos). Checks can be dropped in the drop-box at any time of the day, or night.

Rent must be in the form of a personal check, cashier’s check, or money order. We do not accept cash payments under any circumstances.

Our drop box is located on the street side (eastern side) of our office at 1777 Oak Avenue Suite A. See photos of drop-box below: