FAQ – Current Tenants 2017-05-15T23:13:48+00:00
Privacy Policy / Confidential Information 2018-01-16T00:26:59+00:00

Effective Date: 01/01/2018

This privacy notice discloses the privacy practices for www.zabace.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, web forms, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about our services or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as rental application data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment but provided us to a third-party company specializing in the storage of encrypted data for property managers.

Notification of Changes

In the event that material changes are made to this document, you will be notified via email.

Cookies

We and our software providers use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site or sites you are routed to (e.g., property management accounting software). However, we have no access to or control over these cookies.

We partner with another party to provide specific services required by our business such as credit check and rental payment receiving companies. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 530-757-2818 or via email at accounting@zabace.com

 

 

What is your late rent policy? 2017-05-10T14:15:10+00:00

Rent payments are due on the first of every month and is considered late after 5 pm on the 3rd of the month and will be subject to a late fee of 6% of your monthly rent, per the terms of your Lease.

What if some of my roommates choose not to renew? 2017-05-10T20:08:24+00:00

If you would like to renew your lease, but your roommates do not wish to do so, in most cases, it is possible to sign a Lease Extension or a new Lease with new roommates. However, because each property and lease is unique, it is important to contact the property’s Account Manager to discuss further details. They will be more than happy to coordinate the process with you. 

Can I renew my lease for another year? 2017-05-10T20:11:21+00:00

Typically yes, however, we manage properties for many different owners and, occasionally properties go on the market for sale, or the owners have other plans with the property. We inquire about renewal at the beginning of the year to discuss your intentions with them. 

How do I pay for PG&E? 2017-05-10T20:12:48+00:00

Tenants will need to setup an account in their own name through PG&E and payments will be made directly to PG&E.

What utilities are included in my rent? 2017-05-10T20:18:38+00:00

If any utilities are included in your rent, it will be made clear on page 2 of your Lease under item 9. Typically, utilities are not included and WSG (water, sewage, and garbage) will be charged separately. At the end of each month, a PDF of the bill, as well as the current monthly charges, will be posted the tenant’s ledger which can be viewed through his or her online portal.

Please note that PG&E will need to be set up in your own name and paid directly to PG&E.

Why did I not get my full security deposit back? 2017-05-10T20:21:35+00:00

Our team works very hard to communicate to our tenants in advance of what they will need to do prior to move-out.  By doing so, the tenants have the opportunity to maximize the amount of Security Deposit that is returned to them. Nearly 80% of our tenants get at least 80% of their deposits back, 50% of our tenants get 100% of their deposits back. 

All tenants receive an itemized disposition of any withholdings, as well as copies of any bills charged to the tenants.

When should I expect to get my security deposit back? 2017-05-10T20:22:15+00:00

The Security Deposit will be returned within 21 days after the Lease ends.

How do I sublease my room? 2017-05-10T20:25:35+00:00

We generally do not allow subleases. If you wish to Assign your Lease to another person (have someone assume your Lease), please contact your property’s Account Manager and they will provide you with the necessary paperwork. The new tenant(s) that you would like to take over your Lease will need to apply on our website and be approved, before any paperwork can be signed. 

What properties do you have for rent? 2017-05-18T16:51:11+00:00

Our Current Listings can be found on our website.

Help…I need after hours assistance! 2017-05-10T20:56:47+00:00

During regular business hours, our office can be reached at (530) 757-2818. If you are trying to reach someone specific, you will be prompted to enter their extension and you can leave them a voicemail directly. If you need to reach us in the evening or on a holiday, you can also dial (866) 490-9031 and your call will be taken and forwarded to the appropriate person.

If it is an truly emergency, please call (800) 490-9031 and indicate the matter to the answering service and the Account Manager who is on call will be in contact with you.

What is the Davis Rental Ordinance? 2017-05-11T17:26:09+00:00

Please fill out your information in the mailing list below to receive occasional updates about the Davis Rental Ordinance that was passed by City Council in early 2017.

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Information regarding Fair Housing Services in Davis can be found here.

How do I submit a maintenance request? 2018-04-17T19:34:16+00:00

Before submitting a maintenance request, we recommend that all of our tenants go here to troubleshoot their maintenance concern: Check First.

These suggestions will save you time and will keep all systems in your house running efficiently. Failure to troubleshoot maintenance issues before submitting a request may result in a charge to your account to cover repair costs. 

Checked out both pages and still having problems? Follow this link to submit and to obtain a link to view an already submitted request:  Service Request.

How do I pay my rent? 2017-05-11T06:34:29+00:00

Your rent payment can be made online on your [“online portal” link], can be delivered to our office, or dropped in our drop-box (see below for location and photos). Checks can be dropped in the drop-box at any time of the day, or night.

Rent must be in the form of a personal check, cashier’s check, or money order. We do not accept cash payments under any circumstances.

Our drop box is located on the street side (eastern side) of our office at 1777 Oak Avenue Suite A. See photos of drop-box below: