FAQ – Current Tenants 2017-05-15T23:13:48+00:00
What is your late rent policy? 2017-05-10T14:15:10+00:00

Rent payments are due on the first of every month and is considered late after 5 pm on the 3rd of the month and will be subject to a late fee of 6% of your monthly rent, per the terms of your Lease.

What if some of my roommates choose not to renew? 2017-05-10T20:08:24+00:00

If you would like to renew your lease, but your roommates do not wish to do so, in most cases, it is possible to sign a Lease Extension or a new Lease with new roommates. However, because each property and lease is unique, it is important to contact the property’s Account Manager to discuss further details. They will be more than happy to coordinate the process with you. 

Can I renew my lease for another year? 2017-05-10T20:11:21+00:00

Typically yes, however, we manage properties for many different owners and, occasionally properties go on the market for sale, or the owners have other plans with the property. We inquire about renewal at the beginning of the year to discuss your intentions with them. 

How do I pay for PG&E? 2017-05-10T20:12:48+00:00

Tenants will need to setup an account in their own name through PG&E and payments will be made directly to PG&E.

What utilities are included in my rent? 2017-05-10T20:18:38+00:00

If any utilities are included in your rent, it will be made clear on page 2 of your Lease under item 9. Typically, utilities are not included and WSG (water, sewage, and garbage) will be charged separately. At the end of each month, a PDF of the bill, as well as the current monthly charges, will be posted the tenant’s ledger which can be viewed through his or her online portal.

Please note that PG&E will need to be set up in your own name and paid directly to PG&E.

Why did I not get my full security deposit back? 2017-05-10T20:21:35+00:00

Our team works very hard to communicate to our tenants in advance of what they will need to do prior to move-out.  By doing so, the tenants have the opportunity to maximize the amount of Security Deposit that is returned to them. Nearly 80% of our tenants get at least 80% of their deposits back, 50% of our tenants get 100% of their deposits back. 

All tenants receive an itemized disposition of any withholdings, as well as copies of any bills charged to the tenants.

When should I expect to get my security deposit back? 2017-05-10T20:22:15+00:00

The Security Deposit will be returned within 21 days after the Lease ends.

How do I sublease my room? 2017-05-10T20:25:35+00:00

We generally do not allow subleases. If you wish to Assign your Lease to another person (have someone assume your Lease), please contact your property’s Account Manager and they will provide you with the necessary paperwork. The new tenant(s) that you would like to take over your Lease will need to apply on our website and be approved, before any paperwork can be signed. 

What properties do you have for rent? 2017-05-18T16:51:11+00:00

Our Current Listings can be found on our website.

Help…I need after hours assistance! 2017-05-10T20:56:47+00:00

During regular business hours, our office can be reached at (530) 757-2818. If you are trying to reach someone specific, you will be prompted to enter their extension and you can leave them a voicemail directly. If you need to reach us in the evening or on a holiday, you can also dial (866) 490-9031 and your call will be taken and forwarded to the appropriate person.

If it is an truly emergency, please call (800) 490-9031 and indicate the matter to the answering service and the Account Manager who is on call will be in contact with you.

What is the Davis Rental Ordinance? 2017-05-11T17:26:09+00:00

Please fill out your information in the mailing list below to receive occasional updates about the Davis Rental Ordinance that was passed by City Council in early 2017.

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Information regarding Fair Housing Services in Davis can be found here.

How do I submit a maintenance request? 2017-05-11T06:37:40+00:00

Before submitting a maintenance request, we recommend that all of our tenants go here to troubleshoot their maintenance concern: Maintenance Troubleshoot. You can also check out our Common Problems and Solutions page for further assistance.

These suggestions will save you time and will keep all systems in your house running efficiently. Failure to troubleshoot maintenance issues before submitting a request may result in a charge to your account to cover repair costs. 

Checked out both pages and still having problems? Follow this link to submit and to obtain a link to view an already submitted request:  Service Request.

How do I pay my rent? 2017-05-11T06:34:29+00:00

Your rent payment can be made online on your [“online portal” link], can be delivered to our office, or dropped in our drop-box (see below for location and photos). Checks can be dropped in the drop-box at any time of the day, or night.

Rent must be in the form of a personal check, cashier’s check, or money order. We do not accept cash payments under any circumstances.

Our drop box is located on the street side (eastern side) of our office at 1777 Oak Avenue Suite A. See photos of drop-box below: